Privacy Policy

1. Who We Are

Data Controller: Digital Grove Ltd
Trading as: Best Skip Hire
Website: bestskiphire.co.uk
Contact: [email protected]

2. What Data We Collect

When you submit a quote request or contact form on this website, we may collect:

• Postcode — to identify available skip hire partners in your area
• Skip size and waste type preferences — to match you with appropriate services
• Name, phone number and email address — where provided in the contact form, to follow up on your enquiry
• Message content — where you write a free-text message to us

We also collect standard web analytics data (page views, referrer, browser type) through our analytics provider. This data is aggregated and does not identify individual users.

3. How We Use Your Data

We use your data to:

• Match your enquiry with skip hire partners in your area and provide you with a quote
• Respond to your contact form messages
• Improve the quality of our service and website

Legal basis: Processing is necessary for the performance of a contract or to take steps at your request prior to entering a contract (Article 6(1)(b) UK GDPR), and where applicable, our legitimate interests in operating the service (Article 6(1)(f)).

4. Data Sharing

We share your enquiry data (postcode, skip size, waste type) with our network of local skip hire partner companies solely for the purpose of fulfilling your quote request. These partners act as independent data controllers for their own processing activities.

We do not sell your personal data to third parties or use it for unsolicited marketing without your explicit consent.

5. Data Retention

Enquiry data is retained for up to 12 months from the date of submission to allow us to handle any follow-up queries and resolve disputes. After this period, data is securely deleted unless a longer retention period is required by law.

6. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Rectification of inaccurate data
• Erasure ("right to be forgotten") in certain circumstances
• Restriction of processing in certain circumstances
• Data portability where processing is based on consent or contract
• Object to processing based on legitimate interests

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

7. Cookies

This website uses essential cookies required for it to function correctly. We may also use analytics cookies to understand how visitors use the site. You can control cookie settings through your browser preferences.

8. Security

Your data is stored securely using Cloudflare's infrastructure. We use industry-standard encryption (TLS/HTTPS) for all data transmission. Access to personal data is restricted to authorised personnel only.

9. Changes to This Policy

We may update this privacy policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the website after changes constitutes acceptance of the updated policy.

10. Contact Us

For any privacy-related queries or to exercise your rights, contact us at:
Email: [email protected]
Phone: 0808 189 0110